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Shipping policy

Thank you for shopping with Fun In Wonders! We strive to deliver your DIY kits safely and efficiently. This Shipping Policy explains how we process, ship, and deliver physical products purchased through our online store.

This policy applies to physical products. Show bookings and reservations are generally delivered or confirmed electronically and are subject to the applicable booking terms.

1. Shipping Locations

Fun In Wonders is based in the United States and currently offers shipping within the United States, subject to product availability and the shipping destinations supported at checkout.

If international shipping becomes available, the applicable shipping options, fees, and delivery estimates will be displayed during checkout or communicated before the order is completed.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and U.S. federal holidays. Orders placed during holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Order processing time is separate from shipping and delivery time.

3. Shipping and Delivery Estimates

Estimated delivery times depend on the shipping method selected, destination, carrier, and product availability.

Typical estimates for U.S. orders are:

  • Standard shipping: 3–7 business days after dispatch.

  • Expedited shipping: According to the delivery estimate provided at checkout, where available.

These are estimates rather than guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, peak shopping periods, or circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated based on the items ordered, delivery destination, selected shipping method, and any applicable promotions.

The shipping fee will be displayed at checkout before you complete your purchase. If free shipping is offered, the applicable eligibility requirements will be shown with the promotion.

5. Order Confirmation and Tracking

Once your order has been placed, you should receive an order confirmation at the email address provided during checkout.

When tracking is available, we will send tracking information after your order has been dispatched. Please allow time for the carrier's tracking system to update.

If you have not received your confirmation or tracking information, please check your spam or junk folder before contacting us.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet been processed or dispatched, but changes cannot be guaranteed.

Fun In Wonders is not responsible for delays or delivery problems caused by inaccurate or incomplete addresses supplied by customers, subject to applicable law.

7. Lost, Delayed, or Missing Packages

If your package is delayed, please first review the tracking information provided by the carrier.

If tracking indicates that your package has been lost, or your order has not arrived within a reasonable period after the estimated delivery date, contact our customer support team with your order number.

We will review the circumstances and, where appropriate, work with the shipping carrier to investigate the issue and determine a suitable resolution.

Packages marked as delivered but not received may require additional investigation with the carrier.

8. Damaged Shipments

Please inspect your order upon arrival. If a DIY kit arrives damaged or with missing components, contact us within 7 days of delivery.

Include your order number, a description of the issue, and photographs of the packaging and affected items where possible. We will review the claim and explain the available replacement or refund options.

9. Split Shipments and Product Availability

Depending on product availability, an order may occasionally be shipped in multiple packages. If this happens, tracking information may be provided separately for each shipment.

If an item becomes unavailable after your order is placed, we will contact you regarding the available options, which may include waiting for restocking or receiving a refund for the unavailable item.

10. Show Bookings and Events

Show bookings are not physical shipments. Booking confirmations, tickets, reservation details, or instructions may be delivered by email or displayed through the booking system.

Customers are responsible for reviewing their booking confirmation, event date, time, location, and any arrival instructions.

Please contact us if you do not receive your booking confirmation or need assistance with your reservation.